Shipping Policy

Where We Ship To?

We can ship to the USA, Canada, Europe, Australia, New Zealand, UK, Japan, South Korea, and Mexico.

All the products are shipped from China Warehouse. If you are not sure if we can ship to your country, please contact our customer service.

 

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How much is the shipping?

We provide the free shipping for order total amount more than C$49!

If your order total amount is less than C$49, we will charge C$15.00 as shipping cost.

Additional charges such as duties and taxes are not included in the price and may be charged by customs or the carrier.

 

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Shipping Methods:

Our shipping methods include DHL, UPS, EMS, TNT, FedEx, and China Post.

We use both international express shipping and standard shipping services.

 

Standard Shipping:

Items shipped via China Post usually take:

7–12 business days to the Canada, UK, US, Australia, New Zealand, and Germany.

10–20 business days to other countries;

Note: We will choose a shipping method based on the weight and size of the product, as well as delivery time and cost considerations. If you need an expedited shipping option, please contact us directly.

 

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Steps of processing an order

Once order has been made from Dentaldeal it will take 1-3 business days to process. (Except sales peak season, heavy demand maybe makes some delay)

Step 1: Order confirmed by our system (0-1 business day)

Step 2: Order packaged by our storehouse (0-1 business days)

Step 3: Package carried to Courier or Express Center (1 day)

Step 4: Order processed by post to your destination.

 

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How to modify my personal information after ordering?

If you notice any inaccuracies in your personal information, please contact us as soon as possible. Normally, changes can only be made before the package is shipped.

 

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How Can I Track My Order?

We send an email with a tracking number as soon as your package ships, just enter your tracking number on the order tracking page at the bottom of our website and you can check its progress by yourself.

 

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Who will be responsible for my import duty?

Import duty is what your country customs will charge you when your package passes through your country customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country's tariff policy and can not confirm the customs cost.
Dentaldeal.ca doesn't add the import duty in our product price or our shipping cost.

 

How much is the tax and how do I pay it?

The amount of customs is different from one country to the other country according to your country tariff policy. Normally you just need to pay for tax for goods ship from China.Express like DHL or Fedex will contact you to pay for tax before delivering and you just need to do according to their instructions. Import duties and taxes are determined by your country’s customs policy. For information on potential charges, please check with your local customs office before ordering.

 

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Who need an EORI and EIN?

If you are a company who imports goods into the European Union (EU), you must provide with an EORI number. This number is valid throughout the EU. It is used as a common reference number for interactions with the customs authorities in any Member States as the below.

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

US businesses need to provide an EIN that is required by international carrier like Fedex.

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